FAQs
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard). We ensure all transactions are secure and encrypted for your protection.
Q: How long does it take to ship my order?
A: Orders typically ship within 1-2 business days. The estimated delivery time will depend on your location and the shipping option you choose during checkout.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to check the status of your delivery on the carrier's website.
Q: What is your return policy?
A: We offer a 7-day return policy for items that are unused and in their original packaging. If you're not satisfied with your purchase, please contact our customer service team for a return authorization.
Q: Can I cancel or change my order after I've placed it?
A: We start processing orders as quickly as possible, so we might not be able to change or cancel an order after it's placed. If you need to make changes, please contact our customer service immediately.
Q: Do you ship internationally?
A: No, we donot support ship worldwide. Please note that Australia Post do not support Air freight if battery built in devices if international shipping.
Q: Are your electric scooters, hoverboards, etc., suitable for children?
A: Many of our products are suitable for both adults and children, but please check the product specifications for recommended age ranges. We strongly recommend supervision and safety equipment for younger users.
Q: What safety measures should be taken when using these products?
A: Safety is our top priority. We recommend wearing appropriate safety gear including helmets, knee pads, and elbow pads when using our products. Always follow local laws regarding use of these products in public areas.
Q: Do your electric products come with a warranty?
A: Yes, all our electric products come with a one-year warranty covering manufacturing defects. If you experience any problems, please contact our customer service team.
Q: I have technical issues with a product I bought. What should I do?
A: Please contact our customer service team. We have technical support ready to assist you. You can reach us through our contact form on our website, email, or phone.
Q: How do I charge my electric scooter or hoverboard?
A: You can charge your device by plugging the included charger into a wall outlet and connecting it to the charging port on your device. The charging time varies between models, but typically takes 2-5 hours.
Q: How long does the battery last on a full charge?
A: Battery life varies based on the model and how the device is used (terrain, rider weight, etc.), but typically, a fully charged battery can last from 45 minuts to 1.25 hours of continuous use.
Q: What is the maximum speed of your hoverboards and electric scooters?
A: The maximum speed varies between models. However, typically, our hoverboards can reach speeds of up to 10-15 mph, while our electric scooters can reach up to 25 mph. Please check the specifications for each model. Few Electric skateboards are able to go beyond 25 mph if using in your own property
Q: What is the weight limit for device?
A: The weight limit varies between models. Typically, our hoverboards can support up to 60 kg as kids models, 100kg for off road models and our electric scooters up to 120kg. Please refer to the product specifications for each model.
Q: Can I ride my electric scooter or hoverboard in the rain?
A: While some models may have water-resistant features, we generally recommend not to use these devices in wet conditions as it may damage the electronics and reduce the lifespan of the product.
Q: How do I pair my electric scooter with my smartphone for app control and updates?
A: You can pair your device by downloading the relevant app (as indicated in your product manual) and following the instructions for connecting via Bluetooth. If you encounter any issues, please contact our customer service team.
Q: My hoverboard is not balancing properly. What should I do?
A: First, try recalibrating the device as described in the user manual. If this does not resolve the issue, please contact our customer service team for further assistance.
Q: The tires on my electric scooter are flat. How do I replace them?
A: Some models have user-replaceable tires. Refer to your user manual for instructions on how to replace the tires. If your model doesn't have user-replaceable tires or you're uncomfortable performing the replacement yourself, please contact our customer service team.
Q: What is the lifespan of my hoverboard or electric scooter?
A: With proper care and regular maintenance, your electric scooter or hoverboard should provide several years of service. Battery lifespan varies, but with regular use, it may need to be replaced every 2-3 years.
Q: I'm having trouble folding my electric scooter. What should I do?
A: Ensure you are following the correct folding procedure as outlined in your user manual. If the scooter still does not fold, it may be a mechanical issue. Please contact our customer service team for assistance.
